Nucleo Desk
EnterpriseCustomer care and operations, finally on the same page.
What you get with Desk
Internal ticketing
Tickets between customer service and operations: priorities, statuses, assignments, markets and tags — with a full audit trail on every step.
SLA & reminders
Per-priority SLA targets with due dates, breach flags and automatic reminders on tickets that go stale.
Helpdesk inbox
Read and answer your helpdesk conversations without leaving Nucleo: quoted history cleaned away, order context attached.
One-click escalation
Turn a customer conversation into an internal ticket — attachments, context and an AI summary come along.
Notifications that reach people
In-app bell plus email in each user's language, with per-user preferences and @mentions.
Team analytics
First-response and resolution times, SLA compliance and volumes by team, market and tag.
Per-company workspaces
Each company runs its own isolated desk: tickets, teams, tags and settings live in a dedicated database.
The AI does the heavy lifting
- AI summary of customer conversations on escalation
- Auto-tag tickets from their content
Nucleo Desk ships with Enterprise agreements
Tailored to your organization after a technical assessment — annual contract, custom scale, SSO, SLA and dedicated support included.
Discover Nucleo Enterprise →