Pay for scale, not for seats
Four modules, four packages each — Starter, Growth, Scale, Custom. Every feature in every package, unlimited users. Pick a module, set your numbers, see your price. All prices in EUR, VAT excluded.
Starter
Your fitFor brands getting structured
Billed monthly
- Orders / month2,000
- Stores & locations3
- Integrated systems3
- Tickets / month500
- Storage50 GB
- Operations / month500k
- Atomo credits / month5,000
Every feature included · unlimited users
Growth
For scaling brands and multi-channel teams
Billed monthly
- Orders / month20,000
- Stores & locations20
- Integrated systems10
- Tickets / month5,000
- Storage500 GB
- Operations / month5M
- Atomo credits / month25,000
Every feature included · unlimited users
Scale
For groups and large multi-brand operations
Billed monthly
- Orders / month100,000
- Stores & locations100
- Integrated systems25
- Tickets / month25,000
- Storage2 TB
- Operations / month50M
- Atomo credits / month100,000
Every feature included · unlimited users
Custom
Beyond Scale — volumes, custom apps, contractual SLAs
Quoted after assessment
- Orders / monthCustom
- Stores & locationsCustom
- Integrated systemsCustom
- Tickets / monthCustom
- StorageCustom
- Operations / monthCustom
- Atomo credits / monthCustom pool
Every feature included · unlimited users
Licence = software, updates, bug fixes and support for your package. One-off setup, quoted after the assessment. Prices VAT excluded.
| Nucleo Commerce — what's included | Every package |
|---|---|
| UsersEveryone in your company works in the module at no extra cost — pricing never depends on seats. | Unlimited |
| SSO, roles & audit trailSingle sign-on on your identity provider (Google, Microsoft, SAML), granular roles and permissions, audit trail — the same security level in every package. | |
| Omnichannel orders & stock truthD2C, marketplaces, B2B and retail orders in one queue with a single lifecycle; one stock truth across warehouses, stores and channels; returns and exchanges end-to-end. | |
| Fulfillment routing & execution monitorEach order routed to the right warehouse, store or 3PL by your rules; every movement logged with timings, exceptions and retries. | |
| Store operationsTransfers, receiving reconciliation (matched, short, over, off-list), zone-based inventory counts with barcode scanning and stock write-back, DDT transport documents. | |
| Loyalty engineTiers driven by real spend, auditable points ledger, rewards online and at the till, one QR-based member identity across channels. | |
| Customer care & escalationInternal ticketing with SLA targets and reminders, helpdesk inbox (Gorgias, Zendesk) inside Nucleo, one-click escalation with AI summary, team analytics. | |
| System integration, monitoredDedicated connectors for ERP, 3PL, PLM, marketplaces and legacy systems; every flow visible with payloads, timings and history; instant alerts on failure. | |
| Operational alerts & notificationsShort, over, not-found, off-list and overdue alerts with thresholds, lifecycle and per-event email rules; in-app bell in each user's language. | |
| Transaction feesNucleo never takes a percentage of your sales. | None |
| Atomo AIAtomo is the AI layer of every module. Credits are included with each package (1 credit = €0.01) and pooled across all your active modules: with more than one module, Atomo shares one memory and answers about any of them from anywhere. | Credits included |
| API accessProgrammatic read/write access for custom integrations and scripts. | |
| Overage — no hard stopGo past an included quota and nothing breaks: the excess for that month is billed at the overage rate — always slightly above the in-package unit price, so upgrading is the better deal. |
| Included quotas | Starter | Growth | Scale | Custom |
|---|---|---|---|---|
| Orders / monthOrders from every channel handled by the order queue. | 2,000 | 20,000 | 100,000 | Custom |
| Stores & locationsPhysical stores, warehouses and 3PL locations. No per-register fees, no transaction fees. | 3 | 20 | 100 | Custom |
| Integrated systemsERP, 3PL, marketplaces, helpdesk, payments and legacy systems connected through dedicated connectors. | 3 | 10 | 25 | Custom |
| Tickets / monthCustomer care tickets and helpdesk conversations handled in Nucleo. | 500 | 5,000 | 25,000 | Custom |
| StorageFiles, media, attachments and data stored by the module. Extra storage is billed per 100 GB, no forced tier jumps. | 50 GB | 500 GB | 2 TB | Custom |
| Operations / monthProcessing units: syncs, imports and exports, renditions, API calls and background jobs. The meter that reflects how hard the module works for you. | 500k | 5M | 50M | Custom |
| Atomo credits / monthAtomo AI credits included every month (1 credit = €0.01). Pooled across your active modules; top-ups available. | 5,000 | 25,000 | 100,000 | Custom pool |
| Support — part of the licence | Starter | Growth | Scale | Custom |
|---|---|---|---|---|
| Channel | Email & ticket | Email, ticket & chat | + named Customer Success Manager | + direct line |
| First response | 1 business day | Same business day | 4 business hours | Contractual SLA |
| Hours | 9–18 CET | 9–18 CET | 8–20 CET | 24/7 on incidents |
| Uptime target | 99.5% | 99.9% | 99.9% + reports | Contractual SLA |
| Included | Bug fixes, updates, knowledge base | + onboarding call | + quarterly review | + dedicated roadmap |
Never included in the licence: customizations and bespoke development, recurring training, operational consulting, new integrations (that's setup). Feature requests go to the product roadmap for everyone; customer-specific apps live under the Custom plan with a separate agreement.
- · Integrated systems count once, whatever the number of flows. Connectors for systems not yet in our catalog are built during setup — quoted after the assessment.
Beyond Scale? The Custom package
Talk to us →AI included in every package
Atomo is the AI layer of every module, not a module you buy. Each package includes monthly credits (1 credit = €0.01) — from 5,000 on Starter to 200,000 on Brain Scale — pooled across all your active modules: one memory, one assistant, everywhere. Credits reset monthly; top-ups are optional.
Credits included per month
| Module | Starter | Growth | Scale |
|---|---|---|---|
| Brain | 10,000 | 50,000 | 200,000 |
| Catalog | 5,000 | 25,000 | 100,000 |
| Commerce | 5,000 | 25,000 | 100,000 |
| Intelligence | 5,000 | 25,000 | 100,000 |
Custom packages come with a pool sized on your case. Credits from all active modules add up.
What credits buy
- Generate title + meta + description (1 product)2 cr
- Translate one product sheet × one language1 cr
- Classify and draft a reply to one email2 cr
- Conversational query over your data15 cr
- Proposed action executed in a connected tool10 cr
Optional top-ups
- 10,000 credits€89
- 50,000 credits€399
- 200,000 credits€1,399
Or simply go over: extra credits are billed at €0.008 / extra credit, no hard stop. Optional auto-recharge with a monthly cap you control.
Activate more, pay less
Multi-module discounts apply automatically to your whole licence — not just the module you add. And since the modules share your data natively, every activation makes the others smarter.
Your first pair
Activate a second module and the discount applies to the entire licence — the module you already run gets cheaper too.
The platform effect
Three modules and every one of them costs less. No coupon codes, no negotiation — applied automatically on the invoice.
All four modules
Brain, Catalog, Commerce and Intelligence together: one memory for the whole company, and the biggest discount we offer.
Unlimited users. One-off setup quoted after the assessment. VAT excluded.
One contract, one invoice
A single vendor and a single bill, whatever you activate.
Data shared natively
Products, orders, customers and documents flow between modules with zero connectors.
Atomo pool that grows
Every module adds AI credits to one organization-wide pool.
One login for everyone
Unlimited users across all modules — no per-seat math, ever.
Running all four? Nucleo Suite saves 20%.
From first call to live platform
No self-serve sign-up and no free period: we set up your platform properly once, then you pay the licence. Four steps.
- 1
Assessment
45 minutesWe look at your systems, volumes and goals together and confirm the modules and packages that fit.
- 2
Proposal
Licence + setupOne document: the monthly or annual licence from this page, and the one-off setup quoted on what we found.
- 3
Setup & onboarding
Paid onceWe connect your systems, import your data, configure the modules and onboard your team.
- 4
Licence & support
Monthly or annualSoftware, updates, bug fixes and the support level of your package — for as long as you stay.
Pricing questions
Is there a setup cost?
Yes — a one-off setup, quoted after the assessment. It covers connecting your systems, importing your data, configuring the modules and onboarding your team. It sits outside the licence and is paid once; from then on you only pay the monthly or annual licence.
How do I know which package is mine?
Each module has one guiding number — products for Catalog, orders per month for Commerce, data sources for Intelligence, connected accounts for Brain — plus the software you connect. The smallest package that covers both is yours. Every feature is included in every package; only the included quotas grow. Go past a quota and nothing stops: the excess is billed at the overage rate for that month, and we suggest the upgrade when it becomes the better deal. You can move up at any time.
Do you charge per user?
No. Users are unlimited on every module and every package. Pricing follows the scale of your business — products, orders, data sources, connected accounts and software — never the size of your team.
How do the discounts work?
Two discounts, both automatic. Multi-module: −10% with two active modules, −15% with three, −20% with all four (Nucleo Suite), applied to the whole licence subtotal. Annual billing: a further −10%. They stack.
What is the Custom package?
Everything beyond Scale: volumes above the public packages, customer-specific apps built under a separate agreement, contractual SLAs with 24/7 coverage on incidents and a dedicated roadmap. Same features as every other package, no public pricing — quoted after the assessment.
What does the licence include — and what doesn't it?
The licence includes the software, every update, bug fixes and the support level of your package (channel, response time, hours, uptime target). Never included in the licence: customizations and bespoke development, recurring training, operational consulting, new integrations (that's setup). Feature requests go to the product roadmap for everyone; customer-specific apps live under the Custom plan with a separate agreement.
How does Atomo work across modules?
Atomo is the AI layer of every module, not a module you buy. Each package includes monthly credits (1 credit = €0.01); with more than one module the credits add up into one shared pool and Atomo works on one memory — ask about a product, an order or a client from anywhere. Need more? Optional top-ups, or the overage at €0.008 / extra credit.
Are prices VAT included?
Prices are VAT-excluded. VAT is applied on the invoice based on your country and VAT number (EU reverse charge supported).