Nucleo Commerce
Orders, stores, loyalty, customer care and every system integration — orchestrated as one omnichannel operation.
One module, 5 capabilities
Everything below is included in every package — no add-ons, no tiers to unlock.
Order management (OMS)
Every order from every channel in one queue, with stock truth and fulfillment routing.
Store operations (POS)
Transfers, receiving, counts and alerts for your whole store network.
Loyalty & club
Tiers, points, rewards and one member identity across channels.
Customer care (Desk)
Ticketing between customer service and operations, helpdesk inbox, SLAs.
Integration layer
ERP, 3PL, marketplaces and legacy systems connected, monitored and alerted.
What you get with Commerce
Omnichannel orders
D2C, marketplaces, B2B and retail orders in one queue with a single lifecycle. One stock truth across warehouses, stores and channels — no oversell. Returns and exchanges tracked end-to-end.
Fulfillment routing
Route each order to the right warehouse, store or 3PL by rules you control, with every movement logged: timings, exceptions and retries at a glance.
Store operations
Inbound, store-to-store transfers and returns in a single flow; receiving reconciliation (matched, short, over, off-list); zone-based inventory counts with barcode scanning and one-click stock write-back.
Loyalty engine
Membership tiers driven by real spend, an auditable points ledger, rewards redeemed online or at the till, one QR-based member identity across e-commerce, stores and events.
Customer care & escalation
Tickets between customer service and operations with SLA targets and reminders; read and answer your helpdesk (Gorgias, Zendesk) without leaving Nucleo; one-click escalation with an AI summary attached.
System integration, monitored
ERP, 3PL, PLM, marketplaces and legacy systems connected through dedicated connectors — every flow visible: what was exchanged, when, with which system, with instant alerts when something fails.
Operational alerts
Short, over, not-found, off-list and overdue alerts raised automatically from movement data, with thresholds, lifecycle and per-event notification rules.
The AI does the heavy lifting
Atomo credits are included in every Commerce package. Run it alongside other modules and it shares one credit pool and one memory: ask Atomo about your commerce data from anywhere in Nucleo, and it answers. Meet Atomo →
- Ask about any order, transfer or ticket in plain language
- Spot fulfillment exceptions before they escalate
- Suggest transfers between stores and explain inventory anomalies
- Summarize customer conversations on escalation
- Predict churn and suggest the next best action for members
Nucleo Commerce pricing
Four packages, every feature in each. The package depends on one variable — orders / month — never on your headcount: users are unlimited. Public prices, VAT excluded; annual billing saves 10%, up to −20% with all four modules.
For brands getting structured
- Orders / month2,000
- Stores & locations3
- Integrated systems3
- Atomo credits / month5,000
For scaling brands and multi-channel teams
- Orders / month20,000
- Stores & locations20
- Integrated systems10
- Atomo credits / month25,000
For groups and large multi-brand operations
- Orders / month100,000
- Stores & locations100
- Integrated systems25
- Atomo credits / month100,000
Beyond Scale — defined after the assessment.
- Orders / monthCustom
- Stores & locationsCustom
- Integrated systemsCustom
- Atomo credits / monthCustom pool
Monthly prices, VAT excluded. Setup is quoted once after the assessment; the licence includes updates, bug fixes and support.
See Commerce on your data
Start with the assessment: your systems, your volumes, the right package. Then setup once, and the licence.