Nucleo Commerce
Orders, stores and customer care — orchestrated as one omnichannel operation.
One module, 3 capabilities
Everything below is included in every package — no add-ons, no features reserved for higher tiers.
Order management (OMS)
Every order from every channel in one queue, with stock truth and fulfillment routing.
Store operations (POS)
Transfers, receiving, counts and alerts for your whole store network.
Customer care (Desk)
Ticketing between customer service and operations, helpdesk inbox, SLAs.
What you get with Commerce
Omnichannel orders
Orders from every Shopify store in one queue with a single lifecycle. One stock truth across warehouses, stores and channels — no oversell. Returns tracked end-to-end.
Fulfillment routing
Route each order to the right warehouse, store or 3PL by rules you control, with every movement logged: timings, exceptions and retries in a single view.
Store operations
Inbound, store-to-store transfers and returns in a single flow; receiving reconciliation (matched, short, over, off-list); zone-based inventory counts with barcode scanning and direct stock write-back.
Customer care & escalation
Tickets between customer service and operations with SLA targets and reminders; read and answer your helpdesk (Gorgias, Zendesk) without leaving Nucleo; single-step escalation with an AI summary attached.
Operational alerts
Short, over, not-found, off-list and overdue alerts raised automatically from movement data, with thresholds, lifecycle and per-event notification rules.
AI included in every package
Atomo credits are included in every Commerce package. Run it alongside other modules and it shares one credit pool and one memory: ask Atomo about your commerce data from anywhere in Nucleo, and it answers. Explore Atomo →
- Ask about any order, transfer or ticket in plain language
- Spot fulfillment exceptions before they escalate
- Suggest transfers between stores and explain inventory anomalies
- Summarize customer conversations on escalation
Nucleo Commerce pricing
Four packages, every feature in each. The package depends on one variable — orders / month — never on your headcount: users are unlimited. Public prices, VAT excluded; annual billing saves 10%, up to −20% with all four modules.
For brands getting structured
- Orders / month2,000
- Stores & locations3
- Markets2
- Atomo credits / month5,000
For scaling brands and multi-channel teams
- Orders / month20,000
- Stores & locations20
- Markets5
- Atomo credits / month25,000
For high-volume brands with international operations
- Orders / month100,000
- Stores & locations50
- MarketsUnlimited
- Atomo credits / month100,000
Beyond Scale — defined after the assessment.
- Orders / monthCustom
- Stores & locationsCustom
- MarketsCustom
- Atomo credits / monthCustom pool
Monthly prices, VAT excluded. Setup is quoted once after the assessment; the licence includes updates, bug fixes and support.
See Commerce on your data
Start with the assessment: your systems, your volumes, the right package. Then setup once, and the licence.